"The LIMS is the backbone of the
lab. If it doesn't work right,
nothing else does."
--Lab Manager

Sometimes, you just need some support.

We sincerely believe our products are intuitive and that our quality matches or beats other LIMS on the market. But a LIMS is more than just software code. And that's why we offer a maintenance agreement with multi-tiered customer support to provide the other services that you may need from time to time.

Support Services

Application Info

For a current list of instruments your Promium software is compatible with.

Downloads

Software downloads to keep your products current and running smoothly.

Technical Support

Product experts available by phone to answer feature and platform questions.

Uploads

Occasionally you need to upload a file to Promium for problem resolution or data migration.

Self-Help Options

Product Forum

Exchange ideas and get answers to questions from other users.

Knowledge Base

This section offers web tutorials and notes designed to answer specific questions.

FAQ

For general questions, the FAQ often addresses your needs.