"The LIMS is the backbone of the
lab. If it doesn't work right,
nothing else does."
--Lab Manager

Sometimes, you just need some support.

We sincerely believe our products are intuitive and that our quality matches or beats other LIMS on the market. But a LIMS is more than just software code. And that's why we offer a maintenance agreement with multi-tiered customer support to provide the other services that you may need from time to time.

Support Services

Application Info

For a current list of instruments your Promium software is compatible with.

Downloads

Software downloads to keep your products current and running smoothly.

Technical Support

Product experts available by phone to answer feature and platform questions and if necessary, perform remote access to direct corrective action.

Uploads

Occasionally you need to upload a file to Promium for problem resolution or data migration.

Self-Help Options

Knowledge Base

This section offers web tutorials and notes designed to answer specific questions.

FAQ

For general questions, the FAQ often addresses your needs.

Element 6.8 Released

06/06/2011
Element DataSystem 6.8 is now available. This release includes 130 modifications, bug fixes and new features, including remote report queueing, action query defs available to any output databases, and enhancements galore . Go to Application Info, Element6.exe, Revisions to see full details of revisions in this and prior releases.