Element LIMS Implementation

LIMS implementation that builds a strong infrastructure, and support to help keep it that way.

Implementation

The Promium implementation process is collaborative and interactive. We will work with you to streamline and automate laboratory procedures by eliminating manual activities and deploying workflow based on sound scientific discipline. Led by a dedicated Promium project manager, a formal team consisting of laboratory and Promium individuals will actively plan and execute the implementation plan. Based on our experience with hundreds of laboratories and over twenty years, we follow a five-step approach.

Initiation
and Assessment

Configuration
and Development

Initial
System Testing

Parallel Testing
and Validation

Migrate
and Go-Live

Training

Promium Campus: Campus is an online learning platform delivering live remote sessions and recorded material in courses structured to your specific needs. Additional supplemental content such as video tutorials, can be reviewed at your own pace. Campus is used in the initial implementation of Element LIMS, new laboratory employee onboarding, and as a repository of reference information. Courses can be done as a group or one-on-one as necessary.

Live On-site training: Live on-site training is structured to your specific needs and utilizes your local facilities. Training in a group setting promotes a common understanding of product functionality and encourages cross-talk among the team. On-site sessions are primarily used for initial implementation and specialized follow up activities.

Support & Maintenance

You will be using Element LIMS for a long time, and we understand the need to provide you with maintenance and support resources to keep the system up to date and effective. Promium offers one comprehensive maintenance and support package to all of our customers.  Services include:

  • Minor and major feature enhancements and bug fixes
  • Online trouble ticketing
  • Help desk call support
  • Remote diagnostic and corrective action capability
  • Online help resources and video tutorial library
  • Online customer forum
  • New instrument interfaces