Element LIMS Implementation
Implementation
The Promium implementation process is collaborative and interactive. We will work with you to streamline and automate laboratory procedures by eliminating manual activities and deploying workflow based on sound scientific discipline. Led by a dedicated Promium project manager, a formal team consisting of laboratory and Promium individuals will actively plan and execute the implementation plan. Based on our experience with hundreds of laboratories and over twenty years, we follow a five-step approach.
Initiation
and Assessment
Configuration
and Development
Initial
System Testing
Parallel Testing
and Validation
Migrate
and Go-Live
Training
Live training: Class-based instruction, organized for administrators, every-day users, and advanced users, is delivered on-site or remotely, and structured to your specific needs. Training in this group setting promotes a common understanding of product functionality and encourages cross-talk among the team. On-site sessions are used for initial implementation.
Promium Campus: Campus is an online learning resource delivering recorded material in well-organized courses. Campus is used in the initial implementation of Element LIMS, new laboratory employee onboarding, and as a repository of reference information.
Support & Maintenance
You will be using Element LIMS for a long time, and we understand the need to provide you with maintenance and support resources to keep the system up to date and effective. Promium offers one comprehensive maintenance and support package to all of our customers. Services include:
- Minor and major feature enhancements and bug fixes
- Online trouble ticketing
- Help desk call support
- Remote diagnostic and corrective action capability
- Online help resources and video tutorial library
- Online customer forum
- New instrument interfaces