EnviroChain EA FAQ

EnviroChain EA Frequently Asked Questions

General

Q: Are electronic signatures valid?
A: Yes. Electronic signatures are considered valid based on numerous Federal and state statutes and practices. More information is available at: http://www.ftc.gov/os/2001/06/esign7.htm. The electronic signature is made up of several compoents including a unique user name, secure password, time stamp, date stamp, and the devices’s IP or machine address.

Q: Does EnviroChain EA work only with Element LIMS?
A: Yes. EnviroChain EA is only available to Element LIMS Cusotmers.

Q: Does the lab receive the CoC electronically?
A: Yes. The data is transmitted through EnviroChain EA and then downloaded into Element LIMS.

Q: How will we know when a CoC is sent to us from EnviroChain EA?
A: The information will be presented as part of the sample login procedure.

Q: How do I get EnviroChain EA?
A: The code for EnviroChain EA is included with your purchase of Element LIMS as part of the Element ClientConnect package but is inactive. You will need to have version 3.0 or greater of Element ClientConnect running and then the EnviroChain EA application must be enabled. The lab will also need an EnviroChain laboratory account for billing purposes.

Q: Do we need to be on a certain version of Element LIMS?
A: Yes. You must have Element LIMS 6.15 or higher installed.

Q: How do my clients get an account?
A: EnviroChain EA uses the credentials you give your clients for Element ClientConnect. They do not need a separate account. They will login to ClientConnect and select the EnviroChain icon.

Q: Is there a cost?
A: Yes. While there is no charge for the application, each time a sample is submitted there is a transaction fee charged to the laboratory (see EnviroChain EA price sheet).

Q: What if a transaction needs to be reversed?
A: The submission can be deleted after it is submitted but before it is uploaded from EnviroChain EA to Element LIMS. However, once the submission transaction is uploaded, it will be processed. If necessary, Promium Customer Support can add to your transaction account balance to make up for any invalid transactions. A credit memo from Promium can also be issued.

Q: Is the EnviroChain EA bill part of my Element LIMS billing?
A: No. EnviroChain EA is billed separately to your credit card. If you purchase the Basic plan, your card is billed weekly. For Standard and Advantage plans your card will be billed the time of purchase.

Q: If we do our own sampling and submissions, is that considered a billable transaction?
A: Yes. All transactions are treated the same. But keep in mind that the cost savings vs. a paper CoC also remains the same regardless of who submits.

Q: Is EnviroChain EA and EnviroChain the same thing?
A: No, but they are related and perform similar functions. Further, EnviroChain EA uses the billing functionality of the EnviroChain service in order to provide consolidated billing. Consequently, if you use EnviroChain EA, you will need to create an EnviroChain laboratory account. Your lab would also then be able to accept submissions from either application.